Every business or organisation offers products and/or services to a variety of customers and clients. It is important that these items are of high quality and they result in customer satisfaction, sales boosts, and continuous trust.
Achieving this is an important part of business operations so that quality control is upheld and everyone involved is striving toward growth within the industry they are in.
To put it in plain terms, operations management aims to make all content have value throughout the process.
This is where an operations manager comes in. No matter what the industry does, operations managers will see things through and make sure every target is being met with timely delivery so that the business functions like a well-oiled machine.
If you want to get into operations management and be part of the production process such as supply chain management, inventory management, process and layout decisions, etc., then read on to learn more about this type of career and see if it really is for you.
What is Operations Management?
Operations management involves the administration of business practices to create the highest level of efficiency, accomplish goals, and maximise profitability within a business. An operations manager will go through the complete production process from the input stage to the final stage.
A successful operations manager will make sure that they plan, manage, and supervise the operations, manufacturing and production processes, as well as the service operations to the best quality so that customer satisfaction is guaranteed.
What Else Contributes to Effective Operations Management?
Operations management will also handle strategic issues within an organisation, this includes determining the size of manufacturing plants as well as project management methods, implementing the structure of information technology networks, raw materials acquisition, materials handling, and maintenance policies.
What is The Role of Operations Management?
There are many responsibilities that an operations manager will have in the course of their work. From developing an operations strategy to inventory and replenishment planning, as long as they support the operations function and have a goal to work towards.
Below are some of the roles that operations managers will go through in their line of work and what that will mean.
Product Design/Service Design
This will involve the creation of new ideas which will in turn become a product or a service that meets the needs of customers and a business’s satisfaction and expectations.
They have to think about the business processes and what that will entail as they go through it from start to finish.
Also known as quality assurance, operations managers will monitor everything step by step to ensure the product/service is meeting the requirements set out as it goes through production, and note any issues that will need to be dealt with before it is released to the general public.
This is about evaluating the number of products or services a business is able to sell or put out during a specific time.
This can evolve into detailed capacity planning as time goes on, such as whether subcontractors are needed for overtime work and how that factors in.
Supply Chain Management
Management of the supply chain is very important with being an operations manager. This involves maintaining control of sourcing the supplies, inventory management, the production process, sales, and distribution.
If this is done properly it will mean lower overhead costs, effective production, and that there is timely delivery of products or services.
What Skills Do Operations Managers Need?
Skills are an important part of any workforce, they can help managers function better and add to the business in positive and productive ways.
In relation to operations managers, the skills/knowledge they should exhibit are –
- Advanced operations technology and technical knowledge relevant to their industry
- Interpersonal skills
- Effective communication and motivation toward the team
- Multi-disciplinary working
- Knowledge of logistics
This is only a handful of what an operations manager should do, as they must have extensive knowledge in multiple areas to be successful in their field, but this is the gist of what goes on.
What is The Importance of Operations Management?
It is safe to say that being in operations management is about being the core part of any business or organisation, especially with all they have to do and how they need to follow it through.
Here are some reasons why it is so essential.
- It is all about overseeing the entire operating system of an organization so that businesses are able to go about their daily activities as easily as possible.
- It will help with the reputation of a company so that it is seen in a positive light which will help it grow and remain stable.
- It will provide high-end quality control to meet customer satisfaction which can result in customers coming back time and time again, plus referrals. This may make the business stand out a lot more in the market and rise above other competitors.
- It can motivate employees so that productivity is high and results are the quality required.
As you can see, it is essential that operations management is part of an organisation or business so that it can work expertly and meet the goals it has set for the future.
Without an operations manager there to help move each step along and oversee what is needed, things will fall apart.
Are There Any Issues Facing Operations Managers?
There are issues with any business, and operations managers will face these issues a lot since they are at the core of many organisations, so a lot will fall on them which they will need to sort out or create a plan for.
There are some that are basic, but others can be critical too, which is why planning and preparation is always a key factor.
- Environmental stability
- Achieving and sustaining high quality
- Integrating new technologies into existing processes
- Counter-terrorism/risk management
- Training and keeping qualified workers
- Strategic alliances
- Working alongside suppliers and working for customers
These are varied, but it is crucial to understand that operations management is not just for the retail industry or manufacturing, it is also for things like the armed forces, the government, healthcare, and so on.
It has many ways of working, so becoming an operations manager will mean having a global perspective on what is out there and how different skills are used for each.
After reading this article, hopefully, you know the answer to the question – “what is operations management?” and you are able to understand the entire process better.
If this does sound like a career you want to get into, you will need to go in-depth and look at what courses you can take and how they will be able to help you achieve what is required so you are able to go for it with open eyes.